SHIPPING POLICY
We appreciate you order! Some things you need to know about shipping and receiving your equipment. Your order will be shipped directly from the manufacturer to your address. We currently ONLY ship in the contiguous United States. Our shipping carriers can ship to physical addresses only which excludes APO/FPO, US Territories or Canada, PO box, or U.S. military post office box addresses. Thank you for your understanding!
We reserve the right to determine the fastest, most reliable and cost-effective manner of transportation for all orders. Items will typically be palletized and require a lift gate which requires an additional charge. Truck shipments will be delivered as closely to your address (Curbside or Dock) as is determined possible by the carrier. In some cases, the carrier may not be able to provide delivery at your home location due to private entrances, gravel, remote locations, etc., and a specific type of truck cannot be guaranteed. In which case, the customer is responsible for transporting the delivery to their preferred location from the delivery location set by the carrier. Special delivery requests are subject to additional fees to be paid by the customer. Any refused shipment without damage will be subject to the original freight cost, the freight cost back to our warehouse and a 25% restocking fee and any damage incurred.
You will be contacted by the carrier for instructions. While most drivers deliver items to the ground level with the lift gate, as needed, it ultimately is your responsibility to arrange for your item to be removed from rear of the truck to your preferred location
Expedited Shipping:
If you would like to receive your purchase quicker, we do offer expedited shipping for an additional fee. Expedited shipping is available on most ground shipments depending on destination, location and the weight of the package for an additional charge. Expedited shipping options for your order can be seen at the time of checkout. Expedited shipping is not based on product availability; you have the option to expedite shipping on items that aren't in stock, in which when they are in stock, they will ship out at the expedited shipping.
Shipping and handling rates are subject to change without notice. All orders are FOB: Shipping Point and payment is shown and included with order.
Shipment Protection:
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
FREIGHT CHARGES
Shipping and handling charges within the 48 contiguous states are calculated according to the size and weight of your order and on most orders displays during the checkout process. For items showing a flat amount truck ship rate, other charges may apply when delivering to non-standard addresses (islands, restrictive entry areas, etc.)
Damage:
Once the item arrives, you will be asked to sign a Bill of Lading to verify that the item was delivered complete and with no apparent damage. If you see evidence of possible damage or suspect the item may have been damaged in transit, make a note on the delivery BOL just in case a problem is found later. If the item is clearly damaged beyond use, refuse to accept delivery of the item. If you have any questions about delivery, contact Woodworking Source Direct and we can help work out any issues you may be experiencing. All damage must be reported within 3 business days. After those 3 business days, the customer is liable for the damage.
Although it may be concerning to receive damaged packaging, it is there to take the brunt of the damage so the contents do not. Please open up every package that seems to be damaged to check for damage to the actual power tool or accessory. If the package is refused without checking the functionality of the tool, the customer is responsible for all shipping costs associated and a 25% restocking fee. Do not ship back any items without a return goods authorization (RGA) number provided to you by the customer service team. Any package sent back without an RGA might not be subject to a refund. In order to receive a credit, parts or a replacement depending on the damage, we require 5-10 photos of the damage including the tool, packaging and label.
You are responsible for tracking the product and being available at the time of delivery. We will attempt to contact you if an order is placed with an unverifiable address, but it is ultimately the customer's responsibility to provide the correct address. We will attempt to provide tracking as a courtesy to you, but you are still responsible for the deliveries whether or not tracking is provided ahead of time. We do not cover any loss due to stolen packages; we recommend filing a police report in that case.
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