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Easy returns

RETURN POLICY

Woodworking Source Direct offers a no-hassle returns policy.  If you’re not 100% satisfied with your order, our US based Customer Care Team is here to help! 

We accept returns and exchanges for up to 30 days of your purchase in unopened, new, and unused condition in the original packaging. Order discrepancies must be reported within 10 days. Exceptions may apply.  We’ll replace your item or give you a refund for the value of the product with return authorization (RMA # required), no questions asked.  There may be a restocking fee.

Returns must include:

Original packaging.

    • Including but not limited to original boxes, Styrofoam, bubble wrap, plastic bags, etc.

Defective Merchandise (Must have return authorization)

  • If you receive a defective item within 30 days of shipping the merchandise from the warehouse, Woodworking Source Direct will exchange a faulty item for a replacement item. For defects after 30 days, please refer to the manufacturer for warranty information.

Non-defective Merchandise (Must have return authorization):

  • If you return an item that is not defective within 30 days of shipping the merchandise from the warehouse, Woodworking Source Direct will refund a non-defective item. Non-defective items may be subject to a restocking fee of up to 15% of the purchase price, and you are responsible for all original and return shipping expenses.

Please note that Woodworking Source Direct’s Return Policy is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs unless an incorrect or defective product was shipped.

  1. Call our Customer Care Team at 888-482-2668 or contact us at contact@woodworkingsourcedirect.com  to get your return started. We are available Monday–Friday from 9am–7pm ET.
  2. We will be happy to assist you if you simply want to return or would prefer an exchange.
  3. We will give instructions on how to package and return your product to the manufacturer’s facility.

Please note: There are some exceptions to this policy. Simply contact us at contact@woodworkingsourcedirect.com  to get more information. 

Because items are your responsibility until they reach us, we recommend that you send the item using a delivery service that insures you of the value of the goods. Return shipping is at the customer's cost.  Returns require a return authorization number. Please call customer service or email at contact@woodworkingsourcedirect.com to start the exchange or return process and receive an authorization number.  Orders placed with financing will not be accepted for return under any conditions.

*Merchandise being returned must include all components to receive a full refund.

Abuse of Return Privileges
Our return policy is in place to ensure our customers don’t get stuck with the wrong tool or accessory. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

Damage:

Once the item arrives, you will be asked to sign a Bill of Lading to verify that the item was delivered complete and with no apparent damage. If you see evidence of possible damage or suspect the item may have been damaged in transit, make a note on the delivery BOL just in case a problem is found later. If the item is clearly damaged beyond use, refuse to accept delivery of the item. If you have any questions about delivery, contact Woodworking Source Direct and we can help work out any issues you may be experiencing.  All damage must be reported within 3 business days. After those 3 business days, the customer is liable for the damage.

Although it may be concerning to receive damaged packaging, it is there to take the brunt of the damage so the contents do not. Please open up every package that seems to be damaged to check for damage to the actual power tool or accessory. If the package is refused without checking the functionality of the tool, the customer is responsible for all shipping costs associated and a 25% restocking fee. Do not ship back any items without a return goods authorization (RGA) number provided to you by the customer service team. Any package sent back without an RGA might not be subject to a refund.  In order to receive a credit, parts or a replacement depending on the damage, we require 5-10 photos of the damage including the tool, packaging and label. 

You are responsible for tracking the product and being available at the time of delivery. We will attempt to contact you if an order is placed with an unverifiable address, but it is ultimately the customer's responsibility to provide the correct address. We will attempt to provide tracking as a courtesy to you, but you are still responsible for the deliveries whether or not tracking is provided ahead of time. We do not cover any loss due to stolen packages; we recommend filing a police report in that case.

CANCELLATION POLICY

You may cancel an order by calling 1-888-482-2668 between 9:00AM-7:00PM EST Monday-Friday and get confirmation of the cancellation.  We do not accept order cancellations by email or online inquiry.  We do our best to accommodate cancellation requests, but our customer service and warehouse team processes orders as quickly as possible, and at times, it is not possible to cancel an order after it has been fulfilled or shipped.

An RMA will be given as confirmation of your cancellation when calling.  Please be prepared to give information related to the order to facilitate quick, accurate processing.  Upon receipt of returned merchandise, you will receive a refund.